Ray Kroc, the founder of McDonald’s created the below 10 Commandments for service at McDonald’s. They are:

  1. The Customer is the most important person in our business.
  2. The Customer is not dependent on us; we are dependent on the Customer.
  3. The Customer is not an interruption of our work, but the purpose for it.
  4. The Customer does us an honor when calling us and we are not doing the Customer a favor by serving him or her.
  5. The Customer is part of our business, not an outsider and the Customer is our guest.
  6. The Customer is not a cold statistic, but flesh and blood; a human with feelings and emotions like our own.
  7. The Customer is not someone to argue with or match wits with.
  8. The Customer is the one who brings us his or her wants and our job is to fill them.
  9. The Customer is deserving of the most courteous and attentive treatment we can provide.
  10. The Customer has the right to expect an employee to present a neat, clean appearance.

Now I was thinking that as Leaders, the way we serve the customer best is by supporting the employees, and ensuring that they have the training and tools to provide the best service possible. So with that said, as a Leader, I recommend thinking of the Commandments this way:

  1. The Employee is the most important person in our business.
  2. The Employee is not dependent on us; we are dependent on the Employee.
  3. The Employee is not an interruption of our work, but the purpose for it.
  4. The Employee does us an honor when calling us and we are not doing the Employee a favor by serving him or her.
  5. The Employee is part of our business, not an outsider.
  6. The Employee is not a cold statistic, but flesh and blood; a human with feelings and emotions like our own.
  7. The Employee is not someone to argue with or match wits with.
  8. The Employee is the one who brings us his or her wants and our job is to fill them.
  9. The Employee is deserving of the most courteous and attentive treatment we can provide.
  10. The Employee has the right to expect an employee to present a neat, clean appearance.

Now of course, this isn’t a perfect swap, but it is pretty darn close to a perfect way of thinking about your role and your relationship with your people. I hope you got something out of it and can use it.

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