"Success is nothing more than a few simple disciplines, practiced every day." - Jim Rohn
"Good ideas are not adopted automatically. They must be driven into practice with courageous patience." ~Hyman Rickover
When was the last time you drilled your staff on routine tasks? Probably not very often. We usually associate drills not with business, but with the Armed Forces and Sports Teams. That doesn’t mean they can’t be used in your own operation to improve performance and efficiency just like they are used in those two areas. For business purposes, drills teach:
- Encourage procedural compliance
- Speed up process completion
Now those are three things I think most of us could use more of in our operations. And beyond that, if done in a competitive and positive environment, drill can be a fun team builder. Think about this simple one:
How fast can you process 10 transactions without error?
Take your team through this drill and track the performance of each person. Do this once a week (maybe a Friday afternoon fun exercise) and you’ll be able to see the improvement, because what we focus on is naturally improved.
Drills do not necessarily need to encompass the entire process, they can break out certain parts. But what is important is that they include all facets of whatever they are mimicking. We want to engrain the correct process into the brain, which means following the step by step instructions and referencing the tools your team will need to reference.
One last one suggestion for the guys/gals in sales:
Play the objection game. Pick two salespeople and have one play the seller and one the buyer. The “buyer’s” job is to come up with objections to the sale, and the seller’s job is to overcome them.
So if you haven’t had much in the way of ongoing training in the recent past, look to throw in some drills before you open the door in the morning or during slower times in the day. Remember, if you’re not improving, you’re regressing.
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